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Virtual Care

Covenant Medical Group virtual care options are designed for convenience, safety and access to care, regardless of your location. Covenant Medical Group is recommending  whenever possible appointments by telephone, telehealth and direct messaging with your providers via MyCovenantHealth. This service is for established AND new patients.

Frequently Asked Questions:

Telephone visits are conducted over the telephone. Telehealth visits are offered through a HIPAA-compliant  service that is  available on Apple and Android devices. Our office will contact you at the phone number you provided on your health record to complete your “check-in” and provide you a specific timeframe during which your provider will evaluate you via telephone or telehealth.

If you’re scheduled for an office visit, your provider may determine that you can be treated over the phone or via a virtual appointment instead of an in-person visit. You’ll be contacted prior to any scheduled appointment to obtain your consent for a remote visit and you’ll be reminded of your scheduled appointment time.

During your telephone or telehealth appointment, you’ll be “checked in” and provided a specific timeframe during which your provider will evaluate you. They’ll also help you enroll in MyCovenantHealth for secure access to your health information and continuous communication with your provider.

You must contact your provider’s practice by telephone or via MyCovenantHealth secure messaging to request a telephone or virtual care appointment. Once your message is received by your provider, your request will be reviewed and you’ll receive a new message through MyCovenantHealth.

Yes. Your provider will be available through secure messaging on MyCovenantHealth. If you aren’t already enrolled, call your provider’s office or visit

We’ll send charges incurred for your telephone, virtual care, or patient portal communications (messaging that exceed 5 minutes) to your healthcare insurance company or directly to you if you’re a self-pay patient.